Effective Date: January 1, 2020
Welcome to CollegePPT.com. Please read this Refund Policy carefully before purchasing any product from our website.
CollegePPT.com is operated by Guangzhou Bailu Media Advertising Co., Ltd in China. We sell digital products, including PowerPoint templates and related presentation resources. Because our products are delivered electronically and become accessible immediately after purchase, all sales are generally considered final.
1. Nature of Our Products
All products sold on CollegePPT.com are digital downloads. No physical items are shipped. Once payment is completed, customers typically receive instant access to the purchased files or download links.
Due to the nature of digital content, purchased files cannot be “returned” in the same way as physical goods.
2. No Refunds for Digital Downloads
As a general rule, we do not offer refunds, returns, or exchanges for the following situations:
- You changed your mind after purchase
- You purchased the wrong product by mistake
- You no longer need the template or file
- You expected a physical product
- You did not read the product description before purchasing
- You are dissatisfied with stylistic preferences, design taste, or subjective expectations after download
By completing a purchase on CollegePPT.com, you acknowledge and agree that you are purchasing a digital product and that access to the product may be granted immediately after payment.
3. Non-Refundable Situations
Refunds will generally not be granted in the following circumstances:
- You do not have compatible software to open or edit the files
- You expected customization, editing services, or support not clearly stated on the product page
- You were unable to download the product because of your own device, network, software, browser, firewall, or email issues
- You failed to contact us for technical assistance before requesting a refund
- You claim non-use of the product after download access has already been granted
4. Unauthorized Transactions
If you believe your purchase was made fraudulently or without your authorization, please contact us immediately at 568470300@qq.com. We may request additional information to verify the claim before taking further action.
5. Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may delay the review process. We reserve the right to provide relevant order records, download logs, and communication history to payment providers in order to dispute invalid chargebacks.
6. How to Request Support
If you experience a problem with your order, please contact us at:
Email: 568470300@qq.com
Please include:
- Your order number
- The email address used for purchase
- A description of the issue
- Screenshots or supporting information, where applicable
We will review your request and respond within a reasonable timeframe.
7. Policy Updates
We may update this Refund Policy from time to time without prior notice. The latest version will always be posted on this page with the updated effective date.
8. Contact Us
If you have any questions about this Refund Policy, please contact:
Guangzhou Bailu Media Advertising Co., Ltd
China
Email: 568470300@qq.com